Privacy and Personal Information Protection Policy
September 1, 2023 – Version 1.0
The purpose of this policy is to ensure the protection of personal information and to govern the manner in which we collect, use, disclose, retain, destroy, or otherwise manage it. It also aims to inform any concerned individual about how we process personal data. This policy also includes information regarding cookies and cookie consent settings.
1. Collection of Personal Information
When visiting our website, personal information such as your name, address, email address, phone number, etc., may be collected. This information is only collected if you voluntarily provide it, for example by filling out a contact form, requesting a quote, requesting a callback, etc. We are committed to collecting only the information that is essential and relevant to responding to your service request.
2. Protection of Personal Information
We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal information. In addition, access to your information is restricted to employees or service providers who require it in order to provide services to you.
3. Sharing of Personal Information
We do not trade, sell, rent, or transfer your personal information to third parties for marketing purposes unless you expressly consent to it. However, we may share your information with external service providers who assist us in operating our business. We take measures to ensure that these third parties adhere to strict security and confidentiality standards.
4. Retention and Destruction of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is handled securely and in accordance with this policy. Once personal information is no longer required, we ensure that it is destroyed or anonymized. Information is securely destroyed in a manner that preserves its confidentiality.
5. Use of Cookies
To enhance your browsing experience, our website uses cookies. These are small text files stored on your device when you browse our site. They allow us to collect information such as pages visited, duration of visits, and language preferences. This data helps us analyze trends, improve our website, and provide you with personalized content.
You may choose to accept or refuse cookies using our consent banner. You can also enable or disable cookies by changing your browser settings. However, please note that disabling cookies may limit certain features of our website.
5.1 Definition of the Different Types of Cookies Used
5.1.1 Functional Cookies
These cookies are necessary for the proper functioning of the website. They are generally created in response to actions you take on the site, such as saving your privacy preferences or filling out forms. These cookies do not store any personally identifiable information.
5.1.2 Analytics Cookies
These cookies collect information about how you use the website, which pages you visited, and which links you clicked. This data allows us to measure and improve website performance. The data is anonymized and cannot be used to identify you.
5.1.3 Marketing Cookies
These cookies may be set on the website by our advertising partners or through social media sharing features. They may be used by these companies to build a profile of your interests and show you relevant advertisements on other websites.
We encourage you to regularly review the privacy policies of these social media platforms, as they may be subject to change, in order to understand how your data is used through these cookies. Please note that most of these social media platforms are based outside of Canada.
5.1.4 Security Cookies
To prevent fraud and protect our systems, website forms may be protected by Google ReCaptcha technology. This tool uses cookies and collects data about how users interact with the website. Examples of collected data include mouse movements, clicks between content, time taken to complete tasks, and the device being used. This analysis helps determine the likelihood that the user is a bot. This data may be shared with other Google products and services.
5.2 Enable/Disable and Delete Cookies
To prevent fraud and protect our systems, website forms may be protected by Google ReCaptcha technology. This tool uses cookies and collects data about how users interact with the website. Examples of collected data include mouse movements, clicks between content, time taken to complete tasks, and the device being used. This analysis helps determine the likelihood that the user is a bot. This data may be shared with other Google products and services.
5.3 Consent to the Use of Cookies
During your first visit to this website, a consent banner will appear to explain how we use cookies. By clicking “Accept,” you consent to the use of all cookies as well as the current cookie policy. Within this banner, you may also “رفض” all cookies that are not essential to the functioning of the website or “Manage your preferences” by accepting certain categories of cookies. You may modify your consent at any time.
5.4 Third Parties
We have entered into agreements regarding the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties handle your personal data in a reliable or secure manner. Some of these parties, such as Google and social media platforms, are considered independent data controllers. We strongly recommend reviewing the privacy statements of these companies.
6. Responsibility
Overall, we are responsible for the protection of the personal information we hold. Our employees who have access to personal information or who are involved in its management in any way take all necessary measures to ensure its protection and compliance with this policy.
7. Rights of Access, Correction, and Withdrawal of Consent
You have the right to submit a request to access the data we process about you. You have the right to object to the processing of your data. You may request an overview of your processed data in a commonly used format. You may request correction or deletion of your data if it is inaccurate or outdated. Where applicable, updated information will be communicated to third parties who had access to it.You have the right to withdraw your consent at any time, subject to contractual or legal restrictions and reasonable notice. The implications of such withdrawal will be explained to you.You also have the right to file a complaint with our organization in the event of non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act), and if the issue persists, you may contact the Office of the Privacy Commissioner of Canada.If a person wishes to exercise their rights of access, correction, or withdrawal of consent, they must submit a written request to the person responsible for personal data protection. Appropriate contact information is provided in the “Person Responsible for the Protection of Personal Information” section below.
8. Complaint Handling Process Related to Personal Information Protection
If someone wishes to file a complaint regarding the application of this policy or, more broadly, concerning the security of their personal information, they must submit their request in writing by contacting the person responsible for personal data protection, whose contact information appears in the section “Person Responsible for the Protection of Personal Information.” The complaint will be processed within a reasonable timeframe.A separate file will be created for each complaint received. Each file will include the complaint, an analysis and supporting documents related to the assessment, as well as the response sent to the individual who filed the complaint. We are committed to handling all complaints confidentially.
9. Person Responsible for the Protection of Personal Information
For any questions, concerns, or requests regarding this policy, please contact the person responsible for the protection of personal information:
- Tony De Luca, Owner
- 514 781-7625
10. Approval
This policy is approved by the person responsible for the protection of personal information whose professional contact details are listed above.
11. Publication and Modifications
We reserve the right to revise this Privacy and Personal Information Protection Policy at any time. Changes will be posted on our website and will take effect upon publication. We encourage you to review this policy regularly to stay informed of any updates.